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What’s the Difference Between Application Support and Infrastructure Support? Popular Career Choices

Have you ever been a part of a meeting, and a customer starts says, “Well, I want this app to work this way, I hope that shouldn’t be a problem for your IT department!” Or it could even be a stakeholder who just learned how much applications support costs. That depends on what the support is for: application support or infrastructure support. What’s the difference between the two roles?  Application Support  Application support is a job title that can sound intimidating at first. The good news is that it has incredible benefits for organizations, including cost savings. In short, this is someone responsible for maintaining and supporting applications, primarily on application servers and databases.   Infrastructure Support  Every application and website needs to run on some infrastructure. The different words used to describe infrastructure support instruct application and web servers to provide the hardware and software your application or website runs on. Also, it ensures everything is running correctly, secure, and optimized for the app or website you’re running.  Similarities Between Application and Infrastructure Support 
  • Both of these support applications and the architect of their data center. However, they differ between what they are supporting and how they are supporting it. 
  • Are a part of a comprehensive IT maintenance strategy. That means they are involved in the installation, ongoing operation, and server infrastructure upgrade. To some extent, the individuals should be informally engaged in disaster recovery planning. 
Careers in Application Support 
  1. Application Support Team
An IT Application Support Team works for an individual business unit. It is common for a company that has more than one business unit to have separate Application Support Teams for each business unit. The responsibilities may include: 
  • Installing new applications 
  • Helping users with day-to-day application problems 
  • Training users  
  • Developing and maintaining user documentation 
  • Lastly, monitoring and optimizing the performance of existing applications 
  1. Computer Support Specialists
A computer support specialist is someone who assists workers in successfully use of technology. The several types of computer support specialists include help-desk technicians, computer user support specialists, and computer network support specialists. These positions usually require associate’s degrees or other IT training you can find in Apprentice Now. 
  1. Network Managers
Network managers are responsible for designing, implementing, and maintaining computer networks on an organizational level and often work with large networks with several hundred computers and servers. Usually, this position can be high-stress as it requires excellent multi-tasking skills and problem-solving abilities. Network managers must consider network security, the optimal hardware layout, compatibility of operating systems, and other issues before beginning a new project. 
  1. IT Application Support Technicians
Not everyone is thrilled by the job of fixing bugs and responding to users 24 hours a day. However, that aspect of systems administration doesn’t terrify everyone. If site reliability and helping people out of sometimes sticky situations sounds like fun, you may want to consider application support careers.  
  1. An IT Engineer
A tech engineer helps develop and improve the software to ensure it is complete, consistent, and correct. Some of the responsibilities vary depending on the company. Still, they may include planning, testing, maintaining, and repairing software, evaluating user needs for upgrades or new products, and developing training materials for employees who use the programs.  Careers in Infrastructure Support The infrastructure support field is rapidly becoming one of the most in-demand industries for job seekers in the IT world. Further, those with strong technical backgrounds are ideal for repairing faulty computer networks to troubleshooting software and hardware issues. 
  1. System Administrator for Infrastructure Support
The role of a system administrator is complex but rewarding as businesses depend more and more on IT infrastructure, and the need for skilled professionals to troubleshoot hardware and software problems increases. 
  1. IT Consulting Business
This career path may be a great choice because of its wide IT field. A consultancy can provide a wide array of services in an organization – both hardware and software. Also, it works in a variety of settings, including private industry, telecom, or the government. 
  1. Help Desk Technicians
A help technician helps others when they need assistance using computers. They go over a user’s problem, usually with the client over the phone, then work to resolve the issue by asking additional questions, eliminating possibilities, and checking solutions in a logical order.  What’s more, they receive incoming calls from customers, gather information about the customer’s problem, locate the cause of the problem, and help fix it. They also handle customer problems, from computer errors to billing issues to technical difficulties with self-installed phone equipment such as multiheaded conference phones. 
  1. Network Support Specialists for Infrastructure Support
Network Support Specialists are the people who try and make sure that everything on your computer gets to where it has to go. They help keep the network running smoothly in businesses, schools, universities, and hospitals. Also, they might perform routine upgrades to support the network running more efficiently. This specialist needs PC hardware and software knowledge to communicate technical information to non-technical people. Strong troubleshooting skills are also an added advantage. 
  1. Technology Consultants
A Technology Consultant helps you decide which technology solutions are best for your business and then manages the implementation and training. They are ideal for small technology businesses designing new products and services while also acting as a sounding board for the ideas of startups. They are also experts in using computer systems to troubleshoot problems at all levels of integration.   Consultants typically specialize in a particular area or technology hub that has been problematic within an organization, such as network security, database administration, software development, and quality assurance. 
  1. Computer Systems Analysts
A computer systems analyst is a person whose job is to analyze the needs of a business or other organization and make recommendations about what kinds of computer systems and programs should be used to meet those needs. The goal is, indeed, to make their technology use more efficient and effective, reducing costs and ensuring the highest quality of service possible.  Learn More About the Differences Between Application Support and Infrastructure Support  A company needs infrastructure and application support specialists to keep everything running smoothly, from managing the software and network systems to receiving calls from users. Apprentice Now offers maximum support to make it easier for small businesses and individuals who need these skills. In fact, we provide skills that involve pre-training and apprenticeship for better career placement, and the available job opportunities include Associate Infrastructure Technician on our site. Please feel free to contact us for detailed info and pricing.  
Apprentice Now

1701 Directors Blvd, Suite 800
Austin, TX 78744
800-452-5710

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